Generative-AI Trends in Customer Service and Support to Watch Out in 2024
In 2024, Generative AI will drastically change how businesses work, make choices, and interact with their audiences. In a recent report, Gartner predicted that 80% of customer service and support organizations will be applying generative AI technology to improve the customer service experience. In today’s fast-paced business landscape, customer service has become a cornerstone of […]
The Power and Potential of AI Agents in Modern Industries
In today’s rapidly evolving digital landscape, AI agents are the game changers. Simple yet powerful, these agents have grown from rudimentary scripts into intelligent systems that are shaping how industries operate. Imagine a tool that not only follows commands but also thinks and decides, morphing from basic code to a brain-like entity. This is the […]
Navigating 2023: NeogenixAI’s Year as a Generative AI Leader in Southeast Asia
The tech landscape is evolving at an unprecedented pace, and at the heart of this transformation is the synergy between conversational AI and generative AI. In 2023, NeogenixAI emerged as a vanguard in the generative AI industry, committed to bringing a series of breakthroughs and innovations that align with our mission to accelerate business growth […]
Top 9 Customer Experience Trends Shaping 2024 on a Global Scale and in Southeast Asia
The landscape of customer experience will undergo several technological transformations in 2024. This would extend from generative AI to hyper-personalization to offering immersive experiences to customers. By improving customer experience, organizations can improve retention rates, customer satisfaction, loyalty, revenue and more. This blog will walk you through the top nine customer experience trends that you need […]
Can Generative AI Help Resolve Information Asymmetry?
Generative AI has taken over the world by revolutionizing how we engage with technology. However, even in such a transformative period, pressing issues like information asymmetry continue to proliferate, resulting in power imbalances, negative results, unethical behavior, exploitation, and more. Although these hurdles exist, the evolving technology of generative artificial intelligence is coming up with […]
Unlocking AI Potential: 5 Game-Changing Benefits of NeogenixAI’s Automation
Without a sophisticated tool to automatically handle everything, AI operations face challenges such as opaque workflows and the high risk of manual errors, hindering decision-making and efficiency. Manually handling everything also results in missed opportunities in customer engagement and escalates operational costs. NeogenixAI’s Automation offers a transformative solution to these issues. It streamlines operations, enhances […]